Trust builds relationships

January 19, 2021


We love that you are visiting our ION HEAT / TRATAR website. We believe that 'trust builds relationships, that's why we introduce you the Agreement for the use of this site.


By accessing our pages, you assume that you have read and understood this Agreement, and agree to it. If you have questions, please contact us through the contact page.


Please note that this agreement may change at any time and without prior notice, so check the date of its last revision, which appears at the beginning of this text.


Use By Minors


The Service is not directed to individuals under the age of 16 and we request that these individuals not provide personal information through the Service. If your child has submitted personal information and you wish to request that such personal information be removed, please contact us via the contact form.

Sensitive Information


ION HEAT / TRATAR never ask about sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, health, sex life or sexual orientation, criminal background, or trade union membership, or biometric or genetic data for the purpose of uniquely identifying an individual) on or through the Service or otherwise to us.


You agree that you will not use our platform or content for any illegal purpose, such as:

  • Collect or use the contact service to send inappropriate or unsolicited communications (spam).

  • Unauthorized access to the website, servers and associated networks.

  • Upset the operation or performance of the page.


  • The content of this page is protected by Colombian Legislation: the Copyright Law, Law 23 of 1982, and Law 599 of 2000. As well as by the respective international treaties.

  • ION HEAT / TRATAR authorize you to view, copy, download and print the available information as long as it is for personal or educational use.

  • We appreciate that if you are going to quote any information (texts, illustrations or photos), you indicate: "Taken from:" or "Taken from:", as the case may be.

  • If you have commercial or informative purposes, we ask that you request our authorization in writing, through the email: ionheat@ionheat.com. In the body of the message, don't forget to include the content you want to use, the channel where you plan to publish it, the target audience, the estimated date of publication and the contact information.

  •  We undertake to evaluate the request as soon as possible and we reserve the right to refuse authorization to copy, distribute, transmit or publish the texts and images on our websites: ionheat.com and tratar.com.co


User post

  • By using this site you consent that ION HEAT / TRATAR have the right to use, publish and exploit any information published or collected through their websites, such as comments, surveys and others. Therefore, you waive any claim against either company for any alleged or actual infringement of moral or privacy rights, publicity or attribution.

  •  You agree not to post any material on our sites (a) that is threatening, libelous, defamatory or obscene, (b) encourages conduct that violates the law, (c) infringes the intellectual property, privacy or rights of third parties, (d) contains computer viruses or harmful elements, (e) contains advertising and / or (f) spreads false or misleading statements.


Limitation of liability

  • ION HEAT and TRATAR periodically add changes, improve or update the information available on their websites without prior notice, therefore they do not assume any responsibility for errors or omissions in the content. We assume that you use these pages at your own risk.

  •  Under no circumstances, ION HEAT or TRATAR, nor any of our suppliers, are we responsible for any indirect, special and incidental damages, consequent from the access or use of this website.

Privacy of personal data

  • By pressing the 'Accept' button and submitting information to ION HEAT and / or TREAT through the forms offered on this website, you accept that you are using a reliable and appropriate method, therefore you are in accordance with Law 527 of 1999.

  • You voluntarily and expressly authorize ION HEAT and / or TRATAR to collect, record, process and disseminate all personal data and information that you provide. Therefore, in ION HEAT and / or TRATAR we can reproduce, publish, translate, adapt, extract or compile the data for the correct identification of users and, with this, design improvements in the services provided and manage basic administration tasks, in the terms indicated by Law 1581 of 2012.

  • If you access this page from other countries or territories other than the Republic of Colombia, you do so on your own initiative and assume responsibility for strict compliance with applicable local and / or international laws.

  • We guarantee that within the treatment of personal data that are not public in nature, we will maintain absolute confidentiality, adhering only to the use authorized by law, in accordance with the content of this page.

  • You can modify, update, rectify or delete your personal data, at any time.

  • In accordance with Decree 1377 of 2013, it is understood that for the purposes of these terms and conditions, enION HEAT and / or TRATAR are responsible for the processing of personal data.

  • In ION HEAT and / or TRATAR we are not responsible for any consequence derived from the undue entry of third parties to the database and / or for any technical failure in the operation and / or conservation of personal data in the system in any of the services of the website. Therefore, we recommend that you take the necessary measures at all times to guarantee the security of your personal data.

  • The information stored in our system will be the property of ION HEAT and / or TRATAR, unless you expressly indicate that you do not agree with the use of it.

  • At ION HEAT and / or TRATAR we will not transfer your personal data to third parties without your prior, express and informed consent. Notwithstanding the foregoing, you consent to the provision of your personal data when they are required by the competent administrative authorities or by court order.

Links to external sites

If you use links to websites that are not maintained by ION HEAT or TRATAR, you assume that you are leaving our websites. Linked external sites are not under our control and therefore we are not responsible for their content.


Use of trademarks

  • The trademarks ION HEAT, TRATAR, GlowTech, NitrEOS, GlowFit, IHT-200 and Ventall identify the products and services of our Companies. You can make use of them in promotional material as long as you follow standardized practices for their use and provide the proper attribution. All other uses do require our written authorization. In case of doubts, contact us.

  •  You are not authorized to use our trademarks (be it the name, logo or logo symbol) in a service or publication other than ION HEAT or TRATAR. Nor to identify other trademarks, services that we do not provide, sponsorships that we do not approve, activities that we do not carry out or information that disparages our work.

Contacting Us


ION HEAT [located at Zona Franca de Rionegro, Basement 41, Colombia] and TRATAR [located at Calle 29C # 53-23, Medellín, Colombia] are responsible for collection, use, and disclosure of personal information under this Privacy Policy.


If you have any questions about this Privacy Policy, please contact us via the contact form on our Contact Us page

ION HEAT: https://www.ionheat.com/contact-us

TRATAR: https://www.tratar.com.co/contacto


This agreement and the use of this website are governed by Colombian Law. Therefore, disputes arising from the use of this website will be resolved before the ordinary courts of the Republic of Colombia, in the city of Medellín, Antioquia.



We agree to suspend the provision of this agreement that is determined null or not applicable; but all the others will remain in force.